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Friday, 7 October 2011

T-Mobile about to cut me off the Internet!

I have had a text through from T-Mobile saying that I am 80% 0f my monthly fair use policy and to visit t-mbile.co.uk/broadbandhelp for info on what to expect if you reach 100%

What this says is that if I reach 100% they will cut off the internet, but I will still be able to use my phone for basic things like email etc.

I have telephoned T-Mobile and explained my situation to them, that I am a cancer patient, currently undergoing a bone marrow transplant in isolation and the internet is my own form of communication. Although the woman I spoke to seemed very nice, all she told me is that there is a fair usage policy and that they can’t change it. I asked to speak to someone who could and she said she would get her manager to ring me back in about an hour.

I’m hoping that they can change it so that I can have the internet during my hospital stay. There must be someone who can authorise it.

I can just see the headlines now, ‘T-Mobile cut off internet for dying cancer patient’ I’m sure that will go down well with the publicity campaign.

So If I suddenly stop blogging, it isn’t because I have popped my clogs (although it might be but unlikely) it’s because T-Mobile have cut me off!

13 comments:

  1. Shall we begin a letter writing campaign? I think there are enough of us here in the US who can makke some kind of an impact... I'd have to do mine by email as snail mail is REALLY slow from my location! Intending that the manager is seeing a solution and providing it at no cost to you, for the highest and best good for all concerned.... so be it and so it is!!!

    ReplyDelete
  2. We'll have a sit in! Just tell us where to sit!
    When Tim had his transplant, I used my cell phone to update family when we got back to the condo from the cancer center every evening.Not being much of a cell phone user, I forgot I did not have unlimited minutes. Our medical costs for a 250 thousand dollar transplant were $340. My cell phone bill was $1100.00. I called and pleaded our case, but to no avail. Hope your tummy feels better. My girl has the stomach bug today so we'll be on the NTGWMAEP diet here too. "not too gross when making an encore presentation" Gonna see if this comment goes through. Getting helpful suggestions from other bloggers. If it does, THANK YOU LINDA!
    Denise

    ReplyDelete
  3. Now that just isn't fair Sean. Fancy leaving us in a situation where we won't know one way or the other.

    If it's any comfort, 3 are just as pig-headed.

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